Customer Service Advisor

Lime · Leeds

Permanent · Engineering

23500 - 25000

Job description

Customer Service Advisor (Temp to Perm) 📍 Leeds (LS12) | 🕘 Monday to Friday | 🏠 Hybrid working after training Lime Recruitment is currently recruiting a Customer Service Advisor on a temp-to-perm basis for a well-established service-led business based in Leeds. This role is ideal for someone with strong customer service experience who is looking for a stable position, structured training, and the opportunity to progress into a permanent role. The Role As a Customer Service Advisor, you’ll be part of a busy operations support team, acting as a key point of contact for customers and internal teams. You’ll be responsible for delivering a high standard of service across phone and email channels while managing bookings, queries, and complaints efficiently. Key responsibilities include: Handling inbound customer calls and emails in a professional manner Managing enquiries and booking work using internal systems Resolving customer queries and complaints effectively Liaising with internal planning and operations teams to ensure smooth service delivery Maintaining accurate records and updating internal systems Supporting the wider customer service team with day-to-day tasks Attending training sessions and team meetings as required What We’re Looking For We’re looking for someone who is confident, organised, and genuinely enjoys delivering great customer service. Essential requirements: Proven experience in a customer service role (phone and email) Strong communication and listening skills Good organisational skills and attention to detail Ability to multitask and manage a varied workload Comfortable using computer systems and internal software A positive, team-focused attitude Desirable (but not essential): Experience working in a fast-paced office environment Ability to prioritise tasks effectively Strong problem-solving skills GCSEs (or equivalent) in Maths and English What’s on Offer Competitive hourly rate (fully NMW compliant) Temp-to-perm opportunity with long-term stability Hybrid working after successful completion of training Full training on systems and processes provided Supportive and collaborative team environment Opportunity to progress into a permanent role Working Hours Monday to Friday Office-based during training period Hybrid working available once training is complete How to Apply If you’re interested in this role and available to start soon, we’d love to hear from you. 📩 Apply directly via Lime Recruitment or contact us for more information.

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